Terms & Conditions

Terms and Conditions of Online Shopping

The terms outlined herein apply to your purchase of products on this website. Before submitting an order, we request you to read these terms and conditions carefully. Please note that purchasing products through this website signifies that you have read, understood, accepted, and agreed to these terms and conditions, as well as our Privacy Policy and Terms of Use of this website. All products purchased through this website are governed by these terms and conditions. In case of discrepancies or conflicts between these terms and conditions and the Privacy Policy, the provisions of these terms and conditions shall prevail.

Definitions

• "Contract" refers to the agreement between you and us based on these terms and conditions, wherein we sell or supply the products and/or services you purchase via this website.
• "Delivery Address" refers to the address specified by you in the order.
• "Dispatch Date" refers to the agreed delivery or collection date for the products/services in your order.
• "Intellectual Property Rights" refer to all intellectual property rights of any kind, including but not limited to patents, designs, trademarks, databases, or copyrights, whether registered or registrable, including the right to apply for such rights.
• "Order" refers to the online order submitted by you through this website to purchase products/services from us.
• "Order Confirmation Email" refers to the confirmation email we send to you upon successful acceptance of your order.
• "Products" refer to the items listed for purchase on this website and specified in your order form as the subject of this Contract.
• "Services" refer to the services listed for purchase on this website and specified in your order form as the subject of this Contract.
• "Terms and Conditions" refer to the terms and conditions outlined in this document.
• "We" and "Yue Hwa" refer to Yue Hwa Chinese Products Emporium Limited.
• "This Website" refers to https://shop.yuehwa.com.
• "You" and "Your" refer to individuals purchasing products/services through this website.
• "Hong Kong" refers to the Hong Kong Special Administrative Region of the People’s Republic of China.

Basis of the Contract

All product/service transactions conducted through this website are subject to these terms and conditions, which supersede any other terms and conditions attached to your order. For the avoidance of doubt, these terms and conditions do not apply to purchases made through Yue Hwa’s physical retail outlets.

By placing an order with us, you warrant and represent that:

• You are at least 18 years old and have the legal capacity to enter into binding contracts.
• You agree to provide accurate, updated, and complete information when registering your account, placing an order, and using the website (including your email address, real name, phone number, billing details, and any other information as required).
• You understand that we only sell and deliver products to end-user customers.
• You will not resell or supply the products (including any part thereof) to regions outside Hong Kong, nor will you resell or supply the products to any individual who you know or have reason to believe will resell or supply the products.

Placing an Order

The effectiveness of your order depends on its acceptance and product availability. Items placed in your shopping cart are not reserved and may still be purchased by other customers.

Once you successfully submit your order through this website, you will receive an Order Confirmation Email from us. At this point, a contract is formed between you and us, subject to these terms and conditions. To the maximum extent permitted by law, you may not cancel or modify your order under any circumstances.

We reserve the right to refuse any order under specific circumstances, including but not limited to:

• Inability to obtain payment authorization.
• Restrictions on the transport of certain products.
• Lack of inventory or failure to meet quality control standards.
• Non-compliance with these terms and conditions.

We may refuse to process transactions, cancel orders, or suspend any transaction at our discretion and without liability. The content and information on this website should be regarded as invitations to treat and not as offers.

Pricing and Payment

Prices and promotions in our online store may differ from those in physical stores. Prices and promotions are as shown on the website on the order date.

We accept recognized credit cards, including Visa, MasterCard, and UnionPay, or other credit cards as agreed upon. Payments must be made in Hong Kong dollars (HKD).

For online payment security, Visa and MasterCard offer verification services (“Visa Verify” and “MasterCard SecureCode”) to authenticate your identity during transactions. By placing an order, you confirm that you are the lawful holder of the credit card used for payment.

We use authorized service providers to process credit card payments. By submitting your credit card information, you consent to its transmission to financial institutions through these providers.

You agree to indemnify us against claims, losses, or damages arising from unauthorized use of your account or credit card. Notify relevant financial institutions immediately in case of changes to your account or card, or if they are lost, stolen, or misused.

We periodically update product specifications and prices. Please check our website for the latest information.

We reserve the right to set credit limits and/or purchase quantity restrictions at any time.

Products/services will be delivered or collected only after full payment (including additional charges) is received.

Warranties and Liability

To the extent permitted by law, all implied conditions or warranties regarding product quality or fitness for purpose are expressly excluded. We disclaim liability for any online or offline password management issues, unauthorized account use, or inaccuracies in digital imagery or product data on this website.

You are responsible for ensuring the accuracy of order details, including delivery address, recipient information, and payment details. We accept no liability for delays or failures resulting from incorrect or incomplete information provided by you.

In no event shall we be liable for direct or indirect losses, damages, costs, or expenses arising from the use of this website, except for product-related issues covered under applicable laws.

Force Majeure

We are not liable for failure to fulfill obligations due to events beyond our control, including but not limited to natural disasters, government actions, labor shortages, or supply chain disruptions.

Intellectual Property

Purchases do not include any transfer of intellectual property rights associated with the products. Unauthorized use of such rights is prohibited, and any infringement is at your own risk.

Personal Data

Refer to our Privacy Policy.

General

These terms and conditions, along with the Privacy Policy and Order Confirmation Email, constitute the entire agreement between you and us regarding the purchase of products. No third party may transfer rights or obligations under this agreement.

Failure to enforce these terms does not constitute a waiver of our rights. If any provision is deemed invalid, remaining provisions remain enforceable.

This agreement is governed by Hong Kong law. You irrevocably submit to the jurisdiction of Hong Kong courts.